Refund & Reversal Policy
Last updated: June 3, 2026
Simple, Transparent & Secure Refund Process
At 360payZ, we strive to provide a seamless payment experience. In situations where a transaction cannot be successfully completed, we ensure that eligible refunds are processed efficiently and transparently.
When Are Refunds Applicable?
Refunds may be initiated under the following circumstances:
Failed Transactions
The transaction was not successfully completed.
Technical Errors
System or network failures prevented successful processing.
Bank Rejections
The beneficiary bank rejected the transaction.
Refund Process
Our system automatically verifies the transaction status.
Eligible refunds are initiated to the original payment source.
The refund request is processed through banking and payment partners.
Any refund, reversal, or transaction adjustment will be automatically processed back to the customer's original payment method used during the transaction.
Expected Refund Timelines
| Banking Delays | Credit Card Refunds: Typically reflected within 6–11 business days, depending on the issuing bank, card network, and applicable banking holidays. |
Please note that actual processing times may vary depending on the banking network.
Refund Notifications
Users will receive updates through:
- WhatsApp Notifications
- WhatsApp Alerts
- In-App Notifications
These notifications will provide the latest refund status and confirmation details.
Non-Refundable Charges
Certain charges may not be refundable, including:
- Government taxes
- Regulatory fees
- Third-party processing charges
- Service fees already settled with external providers
Applicable charges will be disclosed before transaction confirmation.
Incorrect Information
Refunds may be delayed or declined if users provide:
- Incorrect beneficiary details
- Invalid account information
- Incomplete transaction information
- Incorrect personal details
Users are responsible for reviewing all information before confirming a transaction.
Need Refund Assistance?
If you need help regarding a refund, please contact our support team with:
- Transaction ID
- Registered Mobile Number
- Transaction Date
- Relevant Supporting Details
Support WhatsApp: +91 9711191129
Policy Acknowledgement
By using 360payZ services, you acknowledge that you have read and understood this Refund Policy.