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Know Your Customer (KYC) Policy

Last updated: June 3, 2026

Secure Identity Verification

Know Your Customer (KYC) procedures help us verify user identities, prevent fraud, and comply with applicable regulatory requirements.

All users must successfully complete KYC verification before accessing payment services.

Required Documents

Aadhaar Verification

Used to verify identity information.

PAN Verification

Used to validate tax-related information.

Mobile Verification

OTP-based verification for account security.

Email Verification

Verification of communication channels.

KYC Verification Journey

Step 1: Mobile OTP Verification

Confirm ownership of the registered mobile number.

Step 2: Email Verification

Verify the registered email address.

Step 3: Aadhaar Authentication

Identity verification through approved processes.

Step 4: PAN Verification

Validation of PAN details.

Step 5: Account Approval

Successful completion of verification enables service access.

Verification Requirements

Users must:

  • Submit valid documents.
  • Provide accurate information.
  • Ensure all details match official records.
  • Update information when necessary.

Verification Failure

Applications may be rejected if:

  • Information is incomplete.
  • Documents are invalid.
  • Verification requirements are not met.
  • Information cannot be authenticated.

Data Protection

KYC information is stored securely and processed in accordance with our Privacy Policy and applicable data protection standards.